IT Service Management Best Practices (ITIL)

SED-IT Experienced. Communicative. Engaged.

SED-IT is an international consortium of Service Management professionals. We are linked by a shared belief that evidence based solutions are best delivered in the framework of collaboration. By nature we are a uniquely diverse and experienced group of professionals.

We are creative yet pragmatic. We facilitate open communication; provide objective insight, bring issue clarity and deliver measurable results. Our process design and development ensures that your organization is structured to work and communicate more efficiently as a valued part of the business.

THE SED-IT DIFFERENCE
Assess. Connect. Succeed. It could not be simpler. Our hassle-free structure guarantees that you get the support you need in the areas that need it, without the headache of redundant layers of staff and consultants.

Our ITIL^®-based processes breakdown the silos of communication and bring true accountability to cross-functional teams. Strengthening the communication channels:

Keeps you connected to your customers
Controls technology cost
Creates a healthier bottom line

Whether your need is training, integration of industry best practices based on ITIL^® or an organizational IT framework, SED-IT has a solution that helps keep your company on a growth track.

WHO WE ARE
Dr. Suzanne Van Hove - Founder and CEO of SED-IT
email: sdv@practical-itsm.com phone: 502.456.4322 Bio

Suzanne has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large (Fortune 100/500 companies) or small, SED-IT's client companies have benefited from her proprietary education approach.

Kurt McWhirter - ActZone
email: kmcwhirter@actzone-itsm.com phone: 502.439.3652 Bio

Kurt is known for his ability to bridge the divergent needs and expectations of business executives and IT leadership. Through collaborative design, he creates a process culture that moves the traditional relationship alignment to a true Business/IT integration.

His practice includes ITSM process development, development of global data centers and the subsequent migration of data from varied locations and platforms. Solutions to your needs are rooted in the best practices learned from a broad array of IT projects. Positively impacting the bottom line is a hallmark of Kurt’s leadership. He accomplishes this through attention to strong fiduciary controls and timely communication throughout the project lifecycle.

Jeanette Smith - one3right
email: jsmith@practical-itsm.com phone: 214.682.6322 Bio

Jeanette has over 18 years teaching and consulting experience with private and global organizations. Her experience as an instructor in the United States and Europe gives her a unique insight into cross-cultural implementation of processes and procedures.

As the world’s economy becomes increasingly interdependent, Jeanette’s understanding of cultural business practices will be paramount to your organizations’ global efforts.

Dwight Kayto - Art of Change
email: dkayto_itil@sasktel.net phone: 306.537.7881 Bio

Dwight has over 30 years of executive level business and IT experience. He is a recognized industry speaker and has authored numerous articles and ITIL® training materials. Dwight’s career in business development for major corporations uniquely prepared him for IT Service Management leadership.

He is able to guide organizations through the delicate balance of internal applications and actual field execution. Like all members of the SED-IT consortium, collaboration and creativity guide his work. It is why clients and peers alike have called him an artist – an artist of change.

Marc Taillefer - Marc Taillefer
email: marc@marc-taillefer.ca phone: 613.293.8284 Skype: marc.taillefer

In Marc's 35 year career, he has been a line manager, a human resources manager, and provided organizational development in the health care profession. Always driving to utilize an effective and efficient approach to technology, Marc has addressed the world of IT with a continual improvement/continual learning philosophy.

Marc's rich background has served him well -- utilizing his natural skills (energy, humor and the ability to simplify concepts) coupled with the guidance of international standards, he has developed a successful consultancy, providing training and coaching to large and small organizations, both public and private. Marc is an expert in multiple standards including ISO/IEC 20000 (IT Service Management), ISO 38500 (Governance of IT), ISO/IEC 27002 (Security). As such, Marc is the Secretary of the international Working Group writing the ISO/IEC standards and a member of several different international governance groups.

Chris Maguire - Brand Evolutionary
email: chris.maguire@mac.com phone: 502.767.9553

Chris has helped guide the internal and external communication strategies for a broad range of Fortune 500 companies. Effectively communicating change and enhancing the brand value of business units within and organization are specific areas of expertise. Chris holds a Masters in Business Communication and has served as chief strategist and creative director for international advertising agencies.