The SED-IT education program sets the standard for training and education. Each course has been developed following successful learning strategies. Time-honored teaching methodologies integrated with contemporary best practices ensure optimal comprehension and retention.
Managers and technical support staff consistently comment on the outstanding delivery of course materials.
We offer a full range of IT Service Management courses including Overview and Awareness seminars, Simulation training, ISO/IEC 20000 training and the full ITIL® educational schema. To learn more on the educational schema and the qualification scheme, go here. All courses are fully accredited and are taught by Instructors who have achieved Manager/ITIL® Expert certification and have extensive practical experience.
For a Service Brochure, click here.
SED-IT has developed comprehensive course materials. If you are looking for outstanding materials, that are hands-on and practically-oriented, talk to us about our licensing structure -- we are quite competitive.
sdv@practical-itsm.com
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ITIL 2011 Foundation Course
This course offers comprehensive information fully aligned with the latest APMG syllabus. Learn the ITIL basics -- successful completion allows entrance to the Intermediate level of the ITIL 2011 schema. Click the link for more information on the v3 Foundation course.
ITIL 2011 Intermediate Courses
All courses are currently available: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), Continual Service Improvement (CSI), Service Offerings & Agreements (SOA), Planning, Protection and Optimization (PPO), Release, Control & Validation (RCV), Operational Support & Analysis (OSA), and Managing Across the Lifecycle (MALC). Click the course of interest to view the course brochure and a registration form.
Awareness/Overview Seminars
When a fully accredited ITIL Foundation course does not fit within the corporate plans, SED-IT offers multiple solutions in order to address the ITSM framework in varying levels of detail. Seminars can be from 2 to 8-hours in length and can be tailored to fit your organization's requirements. Seminars can be designed to address Senior Executives to supporting IT staff. Call for more information.
PoleStar Simulations: Business, Healthcare, ISO/IEC 20000
Use an exciting simulation to learn about the process-driving framework in a high-impact and challenging environment. PoleStar utilizes a scenario (business - retail, healthcare, ISO/IEC 20000) where change is the constant and realistic scenarios (challenges) are presented during the simulation. Experiential education solidifies the principles of the ITSM framework in a fun and memorable way.
Executive Consultant/Manager in IT Service Management according to ISO/IEC 20000
The culminating course from the EXIN and TUV-SUD ISO/IEC 20000 course schema. Click the link to see more!
ISO/IEC 20000 and 27000 Training
Talk to us about training within the ISO/IEC 20000 and ISO/IEC 27001 or 27002 scheme! |
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"...course met and exceeded my objectives and expectations! Thank you!"
"...team exercises made this class more interesting and were very valuable in learning the material..."
"The instructor's enthusiasm about the subject matter really made it interesting and fun to learn. You can tell she really believes in the material - it shows in her teaching..."
Important Dates
1 Jan 2012: all exams will be specific to ITIL® 2011.
Changes in v3
With the new release (edition?) of ITIL, as of 31 July, 2011, and the fully re-written ITIL Service Strategy volume, do look carefully at the new syllabi. As stated by the change teams, there will be no "fundamental changes" to the v3 educational schema. Be sure to review the information carefully -- there are extensive language and concept changes. The differentiation between the Lifecycle and Capability courses has narrowed considerably -- common material is well over 80%. To review the latest syllabi, go to: http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx.
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