Home
Services
Industry Experience
About SED-IT
IT Education
Headway
Book Sales
Links
Contact SED-IT
 

Important Dates
v2 materials and the bridge courses have defined end dates! Note the dates and plan accordingly:

  • v2 Foundation ends: 30 June 2010
  • v2 Manager ends: 31 August 2010
  • v2 Practitioner ends: 31 December 2010
  • v3 Foundation Bridge ends: 31 December 2010

Re-sits for the above end 30 June 2011

  • v3 Manager Bridge ends: 30 June 2011
The best route to ITIL® Expert, and best being defined as practical and good solid education, is the v2 Service Manager and the v2-v3 Manager Bridge. SED-IT is still offering both courses – a total of 13 training days (and 2 days for the written Manager exam) will complete the requirements for the both courses…of course, the Manager exam must be successfully completed to sit the Manager Bridge. Contact us and we will point you in the right direction!

 

Changes in v3
To address the 100s of known errors and necessary updates, there will be a new release/edition/version of the v3 volumes. There has not been a delivery date published. To view this list, go to www.best-management-practice.com/ChangeLog. Additionally, there has been talk about changing the v3 educational schema; no solid details have been provided.
 IT Education Innovative. Imaginative. Impressive. 

The SED-IT education program sets the standard for training and education. Each course has been developed following successful learning strategies. Time-honored teaching methodologies integrated with contemporary best practices ensure optimal comprehension and retention.

Managers and technical support staff consistently comment on the outstanding delivery of course materials.

We offer a full range of IT Service Management courses including v2-based Foundation and Manager training, Overview and Awareness seminars, Simulation training, ISO/IEC 20000 training. v3-based training is also available -- the v3 Foundation, v2-v3 Foundation Bridge, v3 Intermediate courses (Capability and Lifecycle) and the v2-v3 Manager Bridge course. All courses are fully accredited and are taught by Instructors who have achieved Manager/ITIL® Expert certification and have extensive practical experience.

For a Service Brochure, click here.

SED-IT has developed comprehensive course materials.
These materials are unparalleled. If you are looking for outstanding materials,
talk to us about our licensing structure -- we are quite competitive.
sdv@practical-itsm.com

IT Service Management: v2 Manager - now EXPEDITED delivery
The Manager Certificate is the best method to fully learn about Service Management. v3 courses will not provide the in-depth information and management skills that the v2 Manager delivers in a single class. Both management skills and practical application are emphasized and practiced throughout the course. Content covers the assessment, design, implementation and management of all v2 IT Service Management processes as defined by the IT Infrastructure Library (ITIL®) guidance on best practice. All v3 processes can be found within the v2 library! Click the link to see more!

v3 Foundation Course
This course offers comprehensive information fully aligned with the latest APMG syllabus. Learn the v3 basics -- successful completion allows entrance to the next level of the v3 schema. Click the link for more information on the v3 Foundation course.

v3 Intermediate Courses
All courses are currently available: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), Continual Service Improvement (CSI), Service Offerings & Agreements (SOA), Planning, Protection and Optimization (PPO), Release, Control & Validation (RCV), Operational Support & Analysis (OSA), and Managing Across the Lifecycle (MALC). Click the course of interest to view the course brochure and a registration form.

IT Service Management: v2 Foundation (ends 30 June 2010)
Successful ITSM process creation and deployment activities require involvement of all IT staff as well as management representatives. Each must understand the ITIL® the concepts, activities and vocabulary of the framework. SED-IT provides this training in formats appropriate to business stakeholders, IT executives and technical staff.
Click the link to see more!

v3 Bridge Courses -- these courses end soon!
SED-IT offers two 'bridge' courses -- one for certified Foundation candidates and one for certified Manager candidates. Each will allow the v1/v2-certified candidate to enter the new v3 education scheme as well as update the candidate on the advances in the v3 materials. Click the link for more information on the v2-v3 Bridge courses.

Awareness/Overview Seminars
When a fully accredited Foundation (v2 or v3) course does not fit within the corporate plans, SED-IT offers multiple solutions in order to address the ITSM framework in varying levels of detail. Seminars can be from 2 to 8-hours in length and can be tailored to fit your organization's requirements. Seminars can be designed to address Senior Executives to supporting IT staff. Call for more inf

PoleStar ITSM Simulation
Use an exciting simulation to learn about the process-driving framework in a high-impact and challenging environment. PoleStar utilizes a global online retail scenario where change is the constant and realistic scenarios (challenges) are presented during the simulation. Experiential education solidifies the principles of the ITSM framework in a fun and memorable way.

ISO/IEC 20000 Consultant Training
This intense course covers 2.5 days of study on the standard, specifically learning the difference between the Specification and the Code of Practice. Utilize this information to assist your (or other organizations) prepare for the ISO/IEC 20000 audit or to focus your process development. The course culminates with the 2-part exam. Note: to attend the course, you must have a Foundation certificate and bring a personal copy of the Standard (Part 1 & 2) to the course. Click the link to see more!
 

"...course met and exceeded my objectives and expectations! Thank you!"

 


"...team exercises made this class more interesting and were very valuable in learning the material..."

 


"The instructor's enthusiasm about the subject matter really made it interesting and fun to learn. You can tell she really believes in the material - it shows in her teaching..."

    SED-IT, LLC

    Terms of Use                       Privacy Policy

    ©SED-IT, 2009. The contents of this web site are protected by copyright and cannot be reproduced in any manner without written permission.

    ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
    Site Powered By
        eDirectHost, Website Builder